Support

Help for players, staff, and course teams.

Pin Masters has two connected surfaces: the player app used during the round and the course console used to manage routing, updates, signage, pace, and live course setup. This page is the quick guide to what the product does and where to start when you need help.

Player app help Course console help Demo guidance
Start Here

Two products working together.

Pin Masters is not just a marketing site or just a golfer GPS map. It is a full course-operations system with a player-facing mobile experience connected to a course-management console.

For golfers using the player app

Golfers open the mobile app during the round to get GPS distances, hole context, next-hole guidance, live course updates, pace tools, scorecards, and issue reporting.

  • Use the map for yardages, routing, and on-course context
  • See live updates such as routing changes, path-only days, or closures
  • Track pace of play and save round data for later review
  • Report signage, routing, or safety issues from the app

For course teams using the console

The web console is where a course maps holes and routes, places signage, manages updates, reviews player reports, and monitors pace and activity during play.

  • Map holes, next-hole paths, areas, pins, and on-course signage
  • Publish course alerts that golfers see in the app while playing
  • Review live pace-of-play data and issue reports from the course
  • Use demo courses to preview the system on a real layout
What The System Covers

The core workflows people usually ask about.

Routing and wayfinding

Courses can map hole paths and next-hole transitions so golfers get clearer movement from green to next tee, especially on unfamiliar or rerouted layouts.

Live course communication

Staff can publish updates for maintenance, frost delays, closures, path-only conditions, weather, and other operational changes without relying on repeated manual explanations.

Pace of play insight

The mobile app can record live pace sessions, and the console turns that into hole-by-hole averages and segment-level pace visibility for the course team.

Issue reporting

Golfers can submit reports about signage, routing, map accuracy, safety, and general issues. Those reports then appear in the console for staff review and resolution.

Common Questions

Quick answers without digging through the product.

Does it require on-course hardware?

No. The product is designed around existing course knowledge and the golfer’s phone, so courses can get value without adding physical devices across the course.

How do golfers receive updates?

Course updates are created in the console and surface in the mobile experience so players can see operational changes while they are on property.

Can staff update things quickly?

Yes. The console is built for ongoing editing of routing, areas, signage, and alerts, and the mobile side also includes staff-oriented course-management tools like live pin positioning.

What is the demo for?

Demo courses let you preview the system on a real layout, with seeded sample data so you can understand what the product looks like before doing a full rollout.

Can golfers still use scorecards and stats?

Yes. The player app includes round utilities like scorecards, shot tracking, club yardages, and statistics in addition to course guidance and alerts.

What if my course is not fully mapped yet?

The console supports progressive setup. The demo and support readiness checks are based on how much of the course model is already available.

Need More Help?

Use the demo, review pricing, or get in touch directly.

If you are evaluating Pin Masters for a course, the quickest next step is usually the demo flow. If you need something more specific, contact us and we can point you to the right part of the product.